How do I order Fibre Broadband?

So, you’ve been following all of our updates, you’ve entered your telephone number or postcode into our availability checker and you’ve seen the exciting message – You can now receive fibre broadband!

Great news! However, it is important to bear a few things in mind.

Upgrading to fibre broadband does not happen automatically. Instead, you’ll need to begin the process of ordering a fibre broadband connection to your home or business.

First of all, there are a number of companies that can provide you with a fibre broadband connection so you will need to decide upon which service provider you wish to choose to supply you. All of these service providers offer plans for both individuals and businesses that suit everyone’s needs and budgets. You can take a look at the different service providers here:

Shop around to get the deal and the contract that’s best for you. Whatever provider you decide to go with, they will tell you what kinds of speeds are available on your connection and what they need to do to upgrade you.

You will be given a connection date and will probably receive a new router for the house. On the day, an engineer will carry out connection work outside of your house and may also need access to your home to replace some of your existing kit. In some cases, you can self-install the new equipment. This shouldn’t take long though and soon enough, you’ll be set up and ready to ‘conquer a new digital frontier’ (or begin a Netflix marathon).

Once you’re all set up, you may wonder what on earth to do with your new better broadband. If you’re a business and are looking at ways to increase your digital participation, our IT Business and Community support programme in partnership with Business Gateway offers free advice, information, online resources and events. Or, if you know someone that needs help getting online, we also work with Citizens Online to help people make the most of the internet via their ‘Get IT Together’ project.

The Our Digital Zone Roadshow has been set up to help people in the Highlands and Islands make the most of digital technology. Developed for both social and business users, the roadshow will be touring various venues to share information on how technology can benefit the way we live and work. The programme is run by a partnership between Highlands and Islands Enterprise (HIE), Business Gateway and Citizens Online. Pictured here, the Guerilla Knitting online workshop, run by HIE in collaboration with Citizens Online, at the Ramada Encore Hotel, Inverness. The session was run by Brigitte Vallance. 20.11.13 Picture Credit : Tim Winterburn / HIE

And there you have it! Ordering fibre broadband is a simple process and if you do need a helping hand to get online, there’s plenty of support available.

If you’ve recently had a fibre connection installed into your home or business, we want to hear from you! Let us know how you’re getting on with your new speedy connection.

And for those of you who won’t be reached during the current phase of the roll-out, we haven’t forgotten about you. Every part of the region is important to HIE and there are a range of initiatives already started to find solutions and to help you make the most out of whatever broadband connection you’ve got.

You can access more information on our website Remember, you can also keep informed by signing up to our e-newsletter, that will ‘ping’ you when your area becomes live here and for all of our latest news and updates, follow us on Twitter @HIEdigital


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